Privacy policy


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Guidance of Personal Information Handling

Hotel NINE TREE Myeong-dong (hereinafter referred to as 'Hotel') collects, possesses and handles all personal information based on the basis of 'Personal Information Protection Act'.

'Personal Information Protection Act' presents the general standard with regard to handling personal information, and Hotel will legitimately and properly handle the personal information collected, possessed and handled in accordance with the regulation of 'Personal Information protection Act' for the appropriate implementation of hotel business and the protection of customers’ right

Besides, Hotel respects customers’ right such as perusal, correction, delete, handling discontinuance and so on regarding personal information possessed according to the stipulation of 'Personal Information Protection Act', and users can appeal administrative adjudication as for infringement of rights on 'Personal Information Protection Act' in accordance with 'Administrative Adjudication Law'.

Hotel has the personal information handling policy as follows in accordance with 'Personal Information Protection Act' in order to protect customers’ personal information and rights as well as to treat customers’ difficulties smoothly with regard to personal information, and in case that personal information handling policy is revised, it will be noticed through the website announcement (or individual notice).

This policy will be effective from January 15, 2017.

Purpose of Handling Personal Information

Hotel handles the personal information for the purposes as follows. Processed personal information is used only for the following purposes, and it will ask for users’ prior consent when the purpose of use is changed.

1) Providing Services
Member identification and implementation of contract with regard to providing services at rooms
Providing customized services
2) Utilizing for Marketing and Advertising
Developing new services and providing customized services
Advertising new services and providing various events information
Providing services and putting ads in accordance with demographic characteristics
3) Recruitment of Employees and Providing Practice Program
Processing recruitment of employees such as application and selecting examination, confirming qualification proof, confirming applicant’s test scores, aptitude test, medical check-up, answer and guidance to applicant’s question and so on.
Supporting and selecting programs and answer and guidance to applicant’s question
2. Handling Items of Personal Information

Hotel collects personal information as follows within the minimum required range to provide services.

1) Providing services at rooms
a. Reservation
Compulsory items: Name, Contact(cell phone, home/work), e-mail address(only for guests, asking for a reservation confirmation), credit card information
Optional items: Date of birth, address(home/work), e-mail address
2) Guest
Compulsory items: Name, Contact(cell phone, home/work), date of birth(age requirement of guest), passport number(foreigners), e-mail address(only for guests, asking for a reservation confirmation), credit card information
Optional items: National ID number, address(home/work), e-mail address
3) Recruitment of Employees and Providing Practice Program
Compulsory items: Photo, department, applied for, related career, name(Korean/English/Chinese character), national id number, telephone number, cell phone number, e-mail address, current address, academic ability and training history, career, family information, foreign language capacity, certificates, military information, veterans affairs information and number, disability information, self-introduction(Method of collecting personal information: web-site, reservation through written document, phone and fax, registration for in a giveaway
3. Handling and Retention Period of Personal Information

Hotel collects following personal information at a minimum, required for providing service.

1) Hotel destroys customers’ personal information without delay, when the purpose of collecting personal information or provided purpose is achieved. However, when the information should be retained for a certain period because of confirmation of relationship management in accordance with regulations of related law such as Commercial Law or internal policy, it will be retained for a certain period.
a) Records of contract or withdrawal of subscription : 5years
b) Records of payment and supplying goods : 5 years
c) Records of consumer’s complaint and the settlement of dispute : 3 years
2) Job Application Information
1) Retention Period : Deleting immediately after the completion of recruit evaluation
2) Retention Basis: Internal regulation and polity of Hotel (It is to be destroyed only after the entire completion of the relevant recruit examination to prevent from errors that may occur at recruit examination)
4. Providing Personal Information to Third Parties

Hotel does not provide personal information to any third party without member’s consent. But exceptions are as follows.

A. In case of a member’s prior consent
B. In case that law enforcement agencies request it by the procedure and method in due course stipulated by law in accordance with the legal provision or for the purpose of investigation
5. Right and Obligation of Information Subject and Exertion Method
A. Customers can exert the following rights as the information subject
1) Request of the perusal of personal information
Customers may ask for perusal of the personal information file possessed by Hotel according to Article 35 (Perusal of Personal Information) of 'Personal Information Protection Act'. In the event of requesting the perusal of personal information, it can be restricted according to Article 35, Clause 5 of the above act In case that perusal is prohibited or restricted according to law In case of concern that may damage to other person’s life or body or unfairly infringe other person’s property and other interests
2) Request of the correction and deletion of personal information
Customers may ask for correction and deletion of the personal information file possessed by Hotel according to Article 36 (Correction and Deletion of Personal Information) of 'Personal Information Protection Act'. Nevertheless, they cannot ask for the deletion, in case that the personal information is specified as the object of collection in other laws and regulations
3) Request to cease handling personal information
Customers may request to stop handling the personal information file possessed by Hotel according to Article 37 (Suspension of Handling Personal Information) of 'Personal Information Protection Act'. In the event of requesting the suspension of handling personal information, it can be rejected according to Article 37, Clause 2 of the above act. In case that it is inevitable to be rejected due to the special provision of law or the observance of statutory obligation
In case of concern that may damage to other person’s life or body or unfairly infringe other person’s property and other interests
In case that it is difficult to implement the contract unless the personal information is handled, for instance that services agreed with the subject of information cannot be provided, and in case that the subject of information does not clearly express the intention of cancellation
B. When you want to peruse, correct, delete, cease handling or withdraw consent, please contact the department that receives and treats the request of perusal of personal information or a staff in charge of personal information protection by a letter, phone call or e-mail. We will take steps with delay after the procedure of identification
C. In the event that a customer requests correction of the error of personal information, Hotel would not use or provide the relevant personal information before completing correction. And in case that incorrect personal information has been already provided to a third party, Hotel will take measures to correct it by noticing the corrected result to the third party without delay
D. We request that customers correctly input the new personal information to prevent an unexpected accident. Customer is responsible for an accident caused by the incorrect information that the customer entered. And In case that a customer input false information such as illegal use of other’s information, the customer may lose membership or get restricted to use service
E. You have the right that your personal information is to be protected as well as the obligation to protect yourself and not to infringe other’s information. Please be careful that your personal information will not be leaked and pay attention not to infringe other’s personal information including postings. If you cannot carry out such responsibility and illegally user or infringe other’s information or input false information, you may lose service and membership and can be punished according to the relevant laws and regulations.
F. Hotel operates customer service department for better communication with customers with regard to the perusal request of personal information. Contact information is:
* Customer Service Dept: Reception desk
* Tel: 02-6967-0999
* Address: Mareunnae-ro 28, Jung-gu, Seoul, Korea
6. Destruction of Personal Information
A. Destruction Procedure: After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use)
B. Destruction Method:Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information cannot be regenerated.
7. Measures to Secure Stability of Personal Information

Hotel does not provide personal information to any third party without member’s consent. But exceptions are as follows.

A. Establishment and Implementation of Internal Management Plan
Establishment and implementation of the internal management plan of Hotel are carried out complying with the internal management policy of Ministry of Public Administration and Security.
B. Minimization and Training of Staffs in charge of Personal Information
The following parties are constantly seeking to perfect the handling of personal information and conduct periodic training dedicated to personal information management.
C. Access Restriction to Personal Information
Hotel takes measures required for access control to personal information by granting, modifying and cancelling the access right of database system that processes personal information, and controls unauthorized access by using firewall system
D. Storage and Falsification Prevention of Access Record
Hotel keeps and manages records (web log, summarized information and etc.) accessed to personal information processing system for at least 6 months, and uses security function to prevent the access records from falsification, theft or loss
E. Encryption of Personal Information
Customer’s personal information is kept and managed after encryption. Besides, we use the special security function such as using encryption of important data for storage and transmission.
F. Technical Measures against Hacking and etc
Hotel installs security program to prevent the leakage and damage due to hacking or computer viruses, performs periodic renewal and check, equips the system at the area where access from outside is restricted, and technically / physically watches and blocks it.
G. Access Control to Unauthorized Persons
Hotel locates personal information system that stores personal information at a separate physical storage place, and establishes and operates the access control procedure about it.
8. Privacy install, operate and veto of the automatic collection device

Hotel appoints manager and staff in charge of personal information protection as follows in order to protect personal information and treat complaints with regard to personal information.

A. Manager of Personal Information Protection: Ho Kyeong Kim (General Manager)
B. Staff in charge of Personal Information Protection: Jong Seok Wi (Team leader, Marketing Team)
9. Remedy for Right Infringement

Customers can apply for dispute settlement or consultation to Personal Information Arbitration Committee or Personal Information Infringement Notification Center of Korea Internet Security Agency. In addition, please contact the organizations below as for notification and consultation of other personal information infringement

A. Personal Information Arbitration Committee: (without an area code) 118 (ext. 2)
B. Information Protection Mark Certification Committee: 02-580-0533~4 (http://eprivacy.or.kr)
C. Supreme Prosecutors Office, Cyber Criminal Investigation Team: 02-3480-3573 (http://www.spo.go.kr/)
D. National Police Agency, Cyber Terror Response Center: 1566-0112 (http://www.netan.go.kr/)
10. Change of Personal Information Handling Policy

This personal information handling policy will be effective from the date of implementation, and we will notify the addition, deletion and correction of the changed details according to laws and regulations or policies on announcement from 7 days before the implementation of the change, if available.

A. Date of Announce: January 15, 2017
B. Date of Implementation: January 15, 2017